Terms & Conditions

If you want to turn your 3D model into a real object, you can place an order to have it 3D printed. We build all parts to the specification you provide. You can select the material / application when you place an order. Our materials selection and printing technologies can be found on our materials / machines pages on this website.

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If your model is not manufacturable or has features that may lead to unsatisfactory results of the 3D printing process, we will contact you and advise the changes that need to be made. If changes are not possible, a refund will be given providing that manufacturing has not commenced.

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Most files require fixing, and in many cases, they will be done free of charge by Grow3. some models will require complete modification that may require in additional services at cost.

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You must be at least eighteen (18) years of age to use our Services. If you are under 18, please get a parent or a guardian involved. You must provide accurate contact details, and other information as part of the ordering process and for billing purposes.

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There may be technical or other reasons why we cannot process or must cancel your order, even after our acceptance of your order. Such reasons can be for example, but not limited to the unfeasibility of the model, the features of your model, the destination of the delivery you indicated in your order etc...

In case we must cancel your order will contact you via email.

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Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files, and they will be held liable for any legal actions as a result of the printing.

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Grow3D reserves the right to change its prices without prior notice. Such changes, however, will have no effect on orders completed before adjusting to the  new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.

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Payment must be made in full prior to printing unless otherwise agreed. An invoice will be emailed with our bank details, for direct bank transfer. The invoice also contain a link for credit or debit card payments.

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After sending your order, we will send you an order confirmation to your email address. If we cannot accept your order, we will contact you by email. Please make sure that your contact details are correct. If there is an error with your contact details or you wish to cancel / amended your order, you should contact us as soon as possible.

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Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure or power cuts may cause orders to be delayed.

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Your order will be delivered to your shipping address or will be available for pick-up. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given.

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We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format.

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Parts are guaranteed with a minimum wall thickness of 1 mm. We will print things thinner than 1 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or reprinted for free. Although we do our best to check over every single model for printing, sometimes thinner parts can be missed. We will not held responsible if the parts are missed and printed anyway which results in a failed or broken part.

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If you are looking to place a production run with us but need a sample first, we can offer a refund of the sample order once the order is placed. Only 1 sample refund is allowed per order and it depends on the sample / order value. This will be evaluated on a case-by-case basis.

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Any issues / complaints must be made within 30 days of the order being received as per the tracking number provided at the time of dispatch. Failing to do so will waive all rights to any reprints or refunds.

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You, the customer, represents and warrants to Grow3D that any elements of text, graphics, images, designs, trademarks or other material supplied or disclosed to Grow3D are your property or you have permission from the rightful owner to use each of those elements.

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Grow3D will inform the relevant governing bodies if it finds itself in possession of an illegal image. Any product produced by Grow3D for the customer using or containing anything supplied or disclosed by the customer which infringes the intellectual property rights of any third party will remain the liability of the customer and the customer will indemnify and keep indemnified Grow3D against any loss, damage claim or expense arising out of such infringement.

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All goods or services sold or supplied by Grow3D remain our property until payment is made in full. Though the intellectual property of files is under the ownership of the customer.

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In no event shall Grow3D be liable to the customer for any loss of business, loss of opportunity, profits or goodwill or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable, or we had been made aware of the possibility of the customer incurring such a loss.

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If you have any questions regarding these Terms and Conditions or our Services, you can contact us by sending an email to cad@grow3d.co.uk